Dispatch and Customer Care

Our dedicated call center is staffed with knowledgeable and friendly representatives ready to assist passengers with a wide range of transit needs, ensuring a seamless and stress-free travel experience. Whether you're looking for information on bus routes and schedules, planning a trip, requesting paratransit services, or reporting lost items, our team is here to help. With access to real-time transit information and advanced reservation systems, we can assist passengers with booking tickets, arranging specialized transportation services, and providing up-to-date travel advisories and alerts. Additionally, our multilingual support ensures that all passengers, regardless of language or communication preferences, receive the assistance they need. Our commitment to customer satisfaction extends beyond just answering inquiries - we actively listen to feedback, address concerns, and strive to continuously improve our services to meet the evolving needs of our passengers. Whether you're a daily commuter, a visitor exploring the city, or someone with specialized transportation requirements, The BTS Network's Transit Assistance Center is here to provide you with personalized and reliable support for all your transit needs.

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BTS and it's partners work tirelessly to provide high value transit solutions across the Golden Horseshoe in Ontario, Canada.