About BTS network


A company built on trust

Respect for Customers, Riders and Workers alike, understanding of customer/rider needs, a commitment to Community Transportation & Transit, Excellence in Training, Customer Service, Technology, Innovation; Adherence to minimal environmental impact and carbon footprint; Provision of Operational Teams trained in Industry Best Practices, with mixed fleet & licensing, cultures, languages, and abilities, into an Open Fleet environment ensuring Transportation for all.

Mission Statement

Operating for success

A commitment to acknowledging customer budgets by operating as efficiently and effectively as possible, creating innovative cost saving solutions while accommodating increased ridership, conscientious in the care and transportation for all riders, ensuring Community Partnerships with for-profit, non-profit, agencies and foundations for the benefit/betterment of local Community Transportation, Transits, Transportation Networks, Residents and Riders; Dedication & Commitment in being a Leader in Advancing Software & Technology, Health & Safety, Special Needs & Seniors Training; with AODA, Human Rights and Government Regulations all Respected and adhered too; with Safety, Security, Comfort, Timeliness helping create a better Quality of Life and Quality of Care for all riders alike, and, always in mind.

From our humble beginnings and roots stem from rural Ontario, where founder, Therese Burt, was born and raised. This is where one can say the seeds were sown for the core values seen by all, and where the dedication by BTS Network originates. To treat everyone equally whether senior, youth, families, or special needs individuals or groups with caring, compassion and respect.  All the while providing said service(s) in a timely, safe, and cost-effective manner. A service you can trust, to grow with you, and come to depend upon.

CORE Competencies

BTS has extensive experience and expertise

We've operated in many municipalities, counties, and regions; including that of Niagara Region and its 12 Municipalities.

Experienced and knowledgeable
Senior management and operations (with over 200 years of combined experience) team in all sectors: On-Demand, specialized transit , non-profit agency transportation, fixed and flex routes, on-call, hospital patient transfers, dial-a-ride services, and more.
BTS has over 100 company owned and operated U10 designated vehicle, including sedans, minivans, accessible minivans and accessible Promasters.
Thoroughly vetted, highly trained and skilled driving force of professional drivers and transit operators.
Call & Admin Centre
Dedicated administrative office with state-of-the-artsystems to ensure seamless call management, bookings/reservations, customer service, auditing, reporting and more.
Management Oversight
Dedicated local Niagara operations team, including mobile supervisors and inspectors. With multiple offices, garages and strategic vehicle staging locations throughout, and service partners, BTS is perfectly aligned to provide On-Demand and specialized transit.
Our strategic partnership with Spare Labs, has been a welcome addition to our stable of transportation & operational software’s. It is integral in providing consistent, reliable, on-time, transit in multimodal & comingled, transit environment.