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How does the network benefit you?

As an organization, you already have a lot to take care of. Let our network take the stress off of your shoulders by managing your entire transportation operations and administration functions. Our know-how comes from our decades of experience, logistical expertise, and industry expert team members.

Our clients face many challenges: screening, ensuring high quality service levels, quality driver/vehicles, budget stability, fraud prevention, and providing safe and reliable transportation for their customer populations.

We offer organizations a worry-free, one-stop solution:

  • We offer purpose-built software and tailored management oversight of network of local transportation providers who provide the actual trip service.
  • We have a long and successful history of producing positive results for transportation programs. Our clients quickly see the full value of partnering with us.
  • Our approach replaces a fragmented system of multiple, individual providers with a fully integrated single-source solution for transportation. Customers have just one local phone number, or one point of online access to schedule/book safe, reliable and quality transportation.
  • Our approach gives private and public funding authorities that reassurance that our business interests are aligned with theirs. They gain the ease of working with a single, experienced vendor responsible for implementing their managed requirements, efficiently and effectively.
  • In each of our operations, a dedicated territory management team oversees the network of providers.
  • All our providers have adequate expertise, and vehicles and personnel to perform their jobs to the networks standards.
  • The network providers have all types and sizes of vehicles for any client (this includes taxis, sedans, minivans, wheelchair accessible vehicles, shuttle buses, mini-coaches, and large-coaches). Truly, a one-stop-shop.
  • The BTS Network uses proprietary data management technology, as well as latest telephone, Internet and wireless mobile data and GPS systems.

Our robust online software connects and integrates with all our network vendors; providing a seamless transportation environment. Some benefits of our software include:

  • Total transportation management on all levels
  • Ability to book, monitor, and manage all vendors
  • Customized reports and statistics
  • Centralized, and seamless communication
  • Ensuring drivers & vehicles meet standards
  • Audit trails and archiving
  • Customized applets for mobile devices
  • Local, regional and national call-centre support
  • B2B integration (technology and software)

… and much more!

Utilization Management:

  • Highly trained call centre professional authorize trip requests in accordance with the specific eligibility rules of each client. This usually involves determines eligibility of the caller, the eligibility of the requested trip, and the least costly, and appropriate mode of transport (taking into account customer specifications, vehicle configurations, distances, driver training, etc).
  • The Network has its own fleet of vehicles reserved as long haul and back-up vehicles in cases where a particular vendor may require  ride assistance.
  • The network records and responds to all services complaints. All complaints are communicated to the providers, and recorded. The network provides immediate situation resolution.
  • The network is responsible for the compliance with all customers and program services and credentialing standards, and implements comprehensive programs of quality assurance and utilization management.

Call Centre Management:

  • The network operates a centralized, professional call-centre for processing trip requests and other program-related calls. Satellite, local and regional call-centre’s are setup where required.

Financial Benefits:

  • The BTS Network operates in the best interests of its customers. The network is paid a fee from the customer, as well as from every network member to keep the network sustainable.
  • It is in the best interest of the network to operate efficiently as the network bears all the financial risk of the program, and works hard to right-size transportation, achieve best pricing from network providers, and eliminate waste, fraud, and abuse.
  • With the use of the network, there is only one contract to administer

Service Benefits:

  • The network ensures members better access to transportation throughout an organization’s service area, because the network assumes the responsibility of building transportation infrastructure and options where they may not already exist (e.g. remote areas). The network also ensures that service is provided after-hours and on weekends, when needed (there is no services gaps, or timing restrictions for customers).


If your company is looking for total transportation, administrative, and management solutions to streamline your business, look no further. Call us today for a free consultation. We know we can help!

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